What Information We Hold and Why
When you register, we collect the details you submit — name, contact information, and account credentials. When you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, we record transaction references to reconcile deposits and process withdrawals; we do not store your full wallet
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credentials on our servers. We also collect device identifiers, browser session data, and IP addresses to keep your account secure and detect unusual access. Usage data — which sections of the lobby you visit, how long sessions run — helps us improve the account experience. We
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retain personal data only as long as your account is active or as required under applicable Malaysian law. Once you close your account and any outstanding balance is settled, we begin the deletion process for data we are not legally required to keep. Our servers apply
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SSL encryption in transit and access controls at rest. You may request a copy of your data or ask us to correct inaccuracies at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.